GL Charge Privacy Policy

Introductory Information

At GL Charge, we deeply value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information. It applies to:

Users of our Spectre platform and its corresponding mobile application
Individuals engaging in subscription contracts for GL Charge services
Subscribers to product news and event notifications (GL Charge Newsletter)
Recipients of technical support or services offered by GL Charge
Our Spectre platform consists of backend and frontend systems. The backend, intended for operators, manages charging stations, while the frontend displays this information to end users for charging electric vehicles (EVs).

Data Controller

This Policy covers all personal data collected by GL Charge, located at Savska Loka 4, 4000 Kranj, Slovenia. As the data controller, GL Charge is responsible for processing and storing your personal data. For inquiries or concerns about this Policy or your rights, you can reach us at:

Phone: +386 1 810 9090
Address: Savska Loka 4, 4000 Kranj, Slovenia
For users of our services, GL Charge acts as a contractual controller, while operators are our clients managing user data through the backend system.

Definition of Terms

Personal data: Information that can identify an individual (e.g., name, email).
Controller: Entity determining the purposes and means of data processing.
Processor: Entity processing data on behalf of the controller.
EEA: European Economic Area, comprising EU member states and others.

GL Charge collects personal data for specific, secure, and transparent purposes, including:

Providing services to account operators and their customers.
Marketing communications and customer support.
Compliance with legal obligations and contractual agreements.
We collect data directly from users and through publicly available records.

Types of Personal Data Collected

Account operators: Basic personal and contact information, company details, payment information, and usage data.
Operators' customers (end users): Basic personal and contact information, session details, device information, and vehicle ID.
We adhere to data minimization principles, collecting only necessary information for specified purposes.

Legal Basis for Collection and Processing

We process data based on contractual agreements, consent, legitimate interests, and legal obligations. Users have rights to access, rectify, or object to their data processing.

Purposes of Processing

Data processing purposes include service provision, communication, contract fulfillment, marketing, and compliance. Personal data is shared with third parties only as necessary and with user consent.

Data Retention

We store data in compliance with legal requirements and for the duration necessary to fulfill purposes outlined in this Policy. Users may request data deletion or correction.

Personal Data Protection

GL Charge employs technical and organizational measures to protect personal data, including regular software updates, access controls, backups, and employee training. In the event of a data breach, affected parties will be promptly notified.

Transferring Personal Data

Personal data may be transferred to third parties for specified purposes, ensuring compliance with data protection regulations. Data transfers outside the EEA are safeguarded through appropriate measures.

Cookie Policy

We use cookies for website functionality, performance tracking, and targeted advertising. Users can control cookie settings in their browsers. Third-party cookies may be used for analytics and advertising purposes, subject to providers' privacy policies.

Web Plugins and Social Networks

Our website may use plugins and access social networks, subject to their respective terms and privacy policies. Users are responsible for their social media activities.

Rights of Data Subjects

Users have rights to access, rectify, restrict, or erase their personal data, as well as withdraw consent and object to processing. Complaints can be lodged with the Data Protection Officer.

Final Provisions

GL Charge reserves the right to amend this Policy, with updates communicated to users. Continued use of our services implies acceptance of any revised terms.